Concessions
Utility Shop manages pension concessions for the utility services we offer.
If you’re a Utility Shop customer and eligible for a South Australian Government energy concession, you can apply for a new concession or transfer your existing one directly through ConcessionsSA once you receive your first Utility Shop bill.
Energy and Medical Concessions
Energy Concession
The South Australian Government provides an energy concession to help low- or fixed-income households manage electricity, gas, LPG, or other energy costs.
The current value is up to $281.78 per year, indexed annually.
You may qualify if you:
Hold a Pensioner Concession Card
Hold a Department of Veterans’ Affairs Gold Card (TPI, EDA, or war widow)
Hold a Centrelink Health Care Card (including a low-income card)
Hold a Commonwealth Seniors Health Card
Receive an eligible Centrelink or Department of Veterans’ Affairs allowance
Other key criteria:
The concession applies only to your principal place of residence.
It’s paid as a credit to your energy account (or via EFT for some residents, such as those in residential parks).
If you move or change retailers, you must update your details with ConcessionsSA using the online application/update form.
Energy Concession
The South Australian Government provides an energy concession to help low- or fixed-income households manage electricity, gas, LPG, or other energy costs.
The current value is up to $281.78 per year, indexed annually.
You may qualify if you:
Hold a Pensioner Concession Card
Hold a Department of Veterans’ Affairs Gold Card (TPI, EDA, or war widow)
Hold a Centrelink Health Care Card (including a low-income card)
Hold a Commonwealth Seniors Health Card
Receive an eligible Centrelink or Department of Veterans’ Affairs allowance
Other key criteria:
The concession applies only to your principal place of residence.
It’s paid as a credit to your energy account (or via EFT for some residents, such as those in residential parks).
If you move or change retailers, you must update your details with ConcessionsSA using the online application/update form.
Medical Heating and Cooling Concession
If you or someone in your household has a medical condition that affects their ability to self-regulate body temperature, you may also qualify for an additional Medical Heating and Cooling Concession.
This payment provides up to $281.78 per year on top of the standard energy concession.
Eligible conditions include those that cause significant heat intolerance or cold sensitivity — for example, multiple sclerosis, Parkinson’s disease, or autonomic dysfunction.
To apply, you must:
Meet the standard energy concession eligibility criteria.
Provide certification from a registered medical professional confirming the qualifying condition.
Reside at and be financially responsible for the energy costs at your principal address.
Download the Medical Heating & Cooling Concession form (PDF)
Submit completed forms to MHC@sa.gov.au or mail to the Department of Human Services.
Additional Energy Support
Energy Bill Relief Credit
Eligible South Australian households will automatically receive up to $150 per year (paid as $37.50 per quarter) directly on their electricity bill under the national Energy Bill Relief program.
Read about Energy Bill Relief
SA Concessions Energy Discount Offer (SACEDO)
If your retailer is Origin Energy and you already receive the standard energy concession, you can access additional guaranteed discounts through SACEDO.
See details on energy.gov.au
Contact Details
ConcessionsSA (Department of Human Services)
Phone: 1800 307 758 (Free call)
Text Telephone (TTY): 08 8226 6789
Email: concessions@sa.gov.au
Website: www.sa.gov.au/concessions