Family & Domestic Violence

Utility Shop is committed to protecting the safety, wellbeing and dignity of all customers. We do not tolerate any form of family or domestic violence and are here to support customers who may be experiencing it.

We’re here to support you

If there’s an immediate threat to your safety, call emergency 000.

What is family and domestic violence?

Family and domestic violence can occur in many ways. It may also be referred to as relationship violence or intimate partner violence.

It is not limited to physical harm. Family and domestic violence can involve a wide range of behaviours, including but not limited to:

  • Economic or financial abuse
    Actions that restrict a person’s financial freedom or independence. This may include coercing someone to hand over control of their income or assets, placing bills or accounts in their name without taking responsibility for them, or using money as a way to intimidate or control.

  • Emotional or psychological abuse
    Behaviour that belittles, undermines or disregards a person’s feelings, opinions or experiences. This could include name-calling, ridicule, threats, or attempts to damage a person’s confidence or mental wellbeing.

  • Sexual abuse
    Any unwanted or non-consensual sexual contact, including threats of sexual contact.

  • Threatening or coercive behaviour
    Actions intended to scare, pressure or force someone into doing things against their will.

  • Controlling or dominating behaviour
    Any pattern of behaviour designed to isolate, intimidate or overpower someone. This may include restricting contact with family or friends, monitoring movements or communication, or creating fear for one’s personal safety or the safety of others.

How can we help

Account
If you tell us that you’re experiencing family and domestic violence, your account will be moved into a special staging area so its clearly recognised by staff that special considerations are required and to prevent third part access.

External Support Services
We recognise everyone’s circumstances are different and you may require support for various services at different times. Listed below are some immediate and national support services to assist you.

Policy
Read our Family Violence Policy (PDF)

Support Contacts

Police and Emergency Response (24 hours)

Call 000 if you are seriously injured, need urgent medical help or if your life or property is threatened.​​

Men's Referral Service

The Men’s Referral Service offers confidential support, information and counselling for men who are concerned about their behaviour, or who are seeking help with relationship or family violence issues.

National Debt Helpline

The National Debt Helpline (NDH) is a free, confidential service that provides independent financial counselling and guidance to help people manage debt and navigate financial difficulty.

Call or chat with 1800RESPECT

National counselling and support service for people impacted by family and domestic violence, sexual assault and abuse.

Kid's Helpline

Kids Helpline is a free, confidential counselling service providing support to children and young people aged 5 to 25, available by phone, webchat or email anytime.

Utility Shop Customer Service

For further information on how Utility Shop can provide assistance under the Family and Domestic Violence Policy, please contact us. 

We’re here to support you

If there’s an immediate threat to your safety, call emergency 000.

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